Payment
No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay.
We understand plans can change. We offer full refunds for cancellations made at least 24 hours prior to the tour start time. Cancellations made within 24 hours are non-refundable. In the rare event we need to cancel a tour, we will provide a full refund or offer to reschedule.
Children 10 years old and under are free. Children between the ages of 11 and 16 are eligible for half-price tickets.
Preparation
While bringing water is not required, we recommend having a bottle with you, especially during warmer months.
Yes, our tour is mostly accessible for wheelchairs and strollers. While there is one short section with stairs, our guide will provide a simple detour around the building to rejoin the group. If you have specific concerns, please contact us in advance, and we’ll be happy to provide more details or make additional accommodations where possible.
There is one easily accessible “universal” restroom facility near the midpoint of the tour. However, to keep the group together, we cannot wait for individuals to use the facilities. Thank you for your understanding!
We recommend dressing for the weather, as tours run rain or shine. Wear comfortable walking shoes, and bring layers if the forecast calls for changing conditions. An umbrella or rain jacket is advised during the wetter months.
Tour Info
Absolutely, we offer private tours for groups of all sizes. This is a great option for corporate events, family gatherings, or special occasions. Please inquire about availability and pricing.
Absolutely! We encourage guests to capture the vibrant sights and scenes of Granville Island. However, please be mindful of other guests and ask permission before photographing individuals.
Yes, gift certificates are available for purchase. They make a wonderful gift for the Granville Island enthusiast in your life. Please inquire for more details.
The minimum number of guests for a tour to run is 4. If the minimum is not met, we will notify all registered guests the day prior to the scheduled tour. In the event of a cancellation, we will offer a full refund or the option to reschedule.
Our tours are designed for intimate groups of 10 or fewer participants. This allows for a more personalized experience and easier navigation through the island’s bustling streets and markets.